If the problem persists, please reboot the device and restart the game. If you are still stuck after checking, please restart the game.ģ.

Check if the device has enough storage and the game has every requested permission allowed.Ģ. ★ If you get stuck on the updating settings screen and the progress bar is not moving, please try to:ġ. Then contact our customer support in-game or by email, upload the two screenshots, and explain the steps you have taken. If the above method did not work, please screenshot the error pop-up, tap the 'Details' on the pop-up and screenshot again. For example, if the pop-up reads 'failed to download data files, please check internet connection, app access permissions, and available storage space on your device before trying again,' please check if these requirements are met.Ģ. Please configure device settings as instructed by the pop-up. ★ If a network error message pops up, please try:ġ. If you run into network problems when logging in, such as being disconnected, cannot connect to server, or cannot log in, you can try troubleshooting as follows: